Terms and Conditions
User Agreement
This is the User Agreement for Life at Woodley (referred to as ‘Life at Woodley/Iggywick/we/us’) of www.lifeatwoodley.com an on-line information website operated by Life at Woodley. As a user of this website (referred to as “you/your”) you acknowledge that any use of this website you make (“use/using”) is subject to our terms and conditions below. Before using this website (‘Site’) please read through these terms and conditions and print a copy for future reference.
General
Life at Woodley reserves the right to change these terms and conditions at any time. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions. Any such changes will take effect when posted on the website. Certain website services will require registration and subsequent access to those services will be subject to you supplying your company name and email address. You must ensure that the details provided by you on registration or at any time are correct and complete. Please contact us if these details change.
Notices
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing by email or to our contact address and all notices from us to you will be displayed on our website from time to time or sent by email.
Invalidity
If any part of these terms and conditions is unenforceable (including any provision in which we exclude liability to you) the enforce-ability of any other part of these conditions will not be affected.
Third Party Websites
As a convenience to Life at Woodley customers, the Site may include links to other web sites or material which are beyond its control. Life at Woodley is not responsible for the contenton the Internet or World Wide Web pages on its Site or any other site outside the www.lifeatwoodley.com site.
Third Party Rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
Entire Agreement
We make no representations or warranties about the accuracy completeness or suitability for any purpose of the information and related graphics published on our website. From time to time our site may contain technical inaccuracies or typographical errors. All liability of Life at Woodley howsoever arising from any such inaccuracies or errors is expressly excluded to the fullest extent permitted by law. Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you may have as a consumer under applicable local law or other statutory rights that may not be excluded.
Intellectual Property
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all materials and/or content made available as part of your use of this site shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You acknowledge and agree that the material and content contained within this site is made available for your personal non-commercial use only and that you may only download such material and content for the purpose of using this website. You further acknowledge that any other use of the material and content of this site is strictly prohibited and you agree not to directly or indirectly breach our intellectual property rights.
Made to Measure Orders
Please note that you are responsible for confirming the details, measurements and specifications of your made to measure order. We will endeavour to help with collecting these as best we can but it will ultimately be the responsibility of the customer to provide these details and ensure that they are accurate. We cannot offer a refund or exchange on bespoke items so ask customers to confirm all the information we collect or they provide is to their satisfaction. Payment is confirmation of the order.
We do not offer a fully bespoke service to customers.
Our Contract (Order)
The information we seek from you when placing an order is for billing and delivery purposes or for contacting you if we have a query. When placing an order to purchase goods from lifeatwoodley.com, you will be sent an email confirming receipt of the order and the order details. A contract between you and life at Woodley will only take place once the order has been accepted.
Pricing
All products offered for sale by www.lifeatwoodley.com are priced in pounds Sterling. Occasionally, despite our best endeavours products appear mispriced, however we verify prices as part of our order confirmation email. If the correct price is lower than that promoted we will always charge you the lower amount and send you the product. If the correct price is higher, we will either contact you to advise you and request instructions before dispatch or cancel the order and notify you accordingly.
Delivery
Where possible we send out all our parcels using World Options service. This ensures fastest possible delivery. For some small parcels we use Royal Mail next day service. Please note we reserve the right to change the postage rates as advertised in the case of unusually heavy orders (relative to their purchase value) which significantly exceed the quoted charge.
Availability
All delivery dates are estimates and are subject to availability. If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Payment
We only accept bank transfers currently.
Customs
Goods ordered from www.lifeatwoodley.com for delivery outside the UK may be subject to import duties and taxes, these will be levied once the parcel reaches its destination country. Any charges for customs must be paid by you, we have no control over these and do not know what they may be as customs policies vary from country to country. Contact your local customs officer for full details and regulations.
Due to Brexit, shipments to the EU have changed.
Due to the UK’s withdrawal from the EU, your order is now considered an export/import, and as such you may be required by your government to pay import duties and taxes on these goods. The amount you will have to pay will be dependent on the goods you have bought and will be calculated by the courier on behalf of your government. You will be notified by the courier who delivers your goods if you have fees to pay and if so, how much before the parcel will be delivered.
All duties, taxes, and service charges are the responsibility of you as the purchaser/importer.
Any consignments refused by you as the importer will incur a handling fee of £100 and the actual cost of delivery and return to us should you refuse delivery. This cost will be deducted from your refund.
Jurisdiction
These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.
Descriptions
Every care has been taken to ensure descriptions, measurements, colours and prices are correct, but we reserve the right to affect changes, these will be notified to you at the time of ordering.
General
Please read these conditions of sale carefully, if you do not agree with them, do not use this website. Nothing in these terms affects your statutory rights. By using the www.lifeatwoodley.com website, you signify your agreement to be bound by these terms.
We will endeavour to provide uninterrupted, error free access to the website, however this can not be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that this is for the shortest time possible.
Your Shopping Account
When using the website, you are responsible for ensuring that your account details remain confidential and you agree to accept responsibility for all activities. If you believe this information has become known to someone else or that your account is being misused contact us immediately. When registering your details ensure that the information you provide us with is complete and correct and that you advise us as soon as possible should this change or you wish your details removed. Life at Woodley reserves the right alter prices, edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified immediately.
Returns
If you find the goods unsuitable or you are not totally satisfied, providing you notify us within 10 working days from receipt of the goods by email and return to us within 18 working days unsoiled, unused and in the original packaging you will be entitled to an exchange or refund of the value of the goods purchased. You will be required to arrange and pay for the return, they should be well packed and clearly labelled enclosing your returns number and send back to:
Woodley Park,
Virginstowe,
Beaworthy,
Devon,
EX21 5EB,
United Kingdom
It is your responsibility to obtain proof of postage as should a returned parcel become damaged or lost we do not compensate. You will be responsible for the cost of returning cancelled or unwanted goods.